At Gandapur Enterprises LLC, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which refunds, returns, and exchanges are accepted when you purchase from www.gandapurenterprises.com.
1. Eligibility for Returns
You may request a return or refund if:
- The product is damaged, defective, or incorrect
- The item is unused, unworn, and in its original packaging
- The request is made within 7–14 days of receiving the product
Items that do not meet these conditions may not be eligible for a return or refund.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse or improper handling
- Items returned without original packaging
- Items marked as final sale or non-refundable
- Gift cards or promotional items (if applicable)
3. Return Process
To initiate a return, please contact us before sending the product back:
Email: info@gandapurenterprises.com
Please include:
- Order number
- Product details
- Reason for return
- Clear photos (if the item is damaged or defective)
Returns sent without prior approval may not be accepted.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed to the original payment method
- Refund processing time may take 5–10 business days, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at info@gandapurenterprises.com.
6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our mistake
- We recommend using a trackable shipping service
- We are not responsible for items lost during return shipping
7. Order Cancellations
- Orders may be cancelled before shipment
- Once an order has been shipped, cancellation is no longer possible and the return process will apply
8. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your card issuer or bank (processing time varies)
- If the issue persists, contact us at info@gandapurenterprises.com
9. Policy Changes
Gandapur Enterprises LLC reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page.
10. Contact Us
For any questions regarding refunds or returns, please contact us: